The Delight Conference, run by Connective DX in Portland, is billed as a unique two day gathering of designers, technologists and businesses that care about creating experiences people lovePart 3 of 3Having had a few of weeks to reflect since attending the Delight Conference, what has bubbled to the top – what’s still resonating?There are […]
The Delight Conference, run by Connective DX in Portland, is billed as a unique two day gathering of designers, technologists and businesses that care about creating experiences people lovePart 2 of 3Having had a few of weeks to reflect since attending the Delight Conference, what has bubbled to the top – what’s still resonating?There are […]
The Delight Conference, run by Connective DX in Portland, is billed as a unique two day gathering of designers, technologists and businesses that care about creating experiences people lovePart 1 of 3Having had a few of weeks to reflect since attending the Delight Conference, what has bubbled to the top – what’s still resonating?There are […]
Seeing your service through the eyes of your tenants can provide surprising insights and cost saving opportunities. Satori Lab applied user centred design tools with Monmouthshire Housing Association and were rewarded with a wealth of insights. Many services are designed from the perspective of the organisation with only cursory consideration given to how this might look and feel […]
Here’s a taster of what Nicola from So Mo has to say about 1/2 of The Satori Lab. Meet Esko Reinikainen: heretic, hero & Shakespear’s fool ! I invited Esko to deliver a session at the ‘Digital Maze’, an event So-mo ran at the International Festival of Business back in 2014. I loved what he […]
A Tale of a Gov Whisperer, Guerrilla User Research and a Free Tool Kit We recently attended the second incarnation of the Service Design in Government Conference facilitated by the good people at Software Acumen. So how did the conversation differ from the first event in 2014? There was more focus on policy level decision making […]
I went to a workshop last week to find out about Holacracy. Everyone I’ve since spoken to about it had never heard of it, but were intrigued to find out more. So what is Holacracy? Fundamentally, it is a way of structuring an organisation which replicates the way people interact in a city. In a […]
By Lene Rachel Andersen, University of Southern Denmark and Steen Rasmussen, University of Southern Denmark Throughout history, whenever new technologies have emerged that change our means of production and ability to communicate they have tended to transform society. The rapid technological development of the past century – in biotechnology, information technology, nanotechnology and artificial intelligence […]
I read Dave Gray’s fascinating slide deck recently describing how organisations go through a period of growth as a new start-up when they’re hot, agile and chaotic – and some fail. If they manage to get through this and they get all their ducks in a row, they enter a blissful period of peak fitness. […]
Many of my friends wondered why on earth we decided to organise and facilitate the first GovCamp in Wales last month – an unconference for people working in or with government who want to make a difference looking at how technology, new thinking and public services can improve society. They thought we were setting ourselves […]